Healthcare | Hotels | Municipalities | Government
Nova Chat helps professional counters communicate faster, reduce waiting times and avoid misunderstandings — without an app download for visitors. Instant, professional chat at every touchpoint.
Our customers
Each sector has different counter pressure, privacy requirements and KPIs. Nova Chat Enterprise is designed for efficiency, security and measurable service improvement.
Accurate history and clear explanations in 50+ languages. Less repetition at the counter, higher patient satisfaction and safer intake without additional interpreter costs.
International guests are helped immediately at the reception. Increase review scores, reduce waiting time at check-in and offer 24/7 service without additional staff pressure.
Employees can see in one overview who is joining via the QR code, open conversations and waiting times. No complex training - can be used immediately at any counter.
Real-time insight into active calls, waiting times and counter occupancy.
Prioritize urgent visitors and shorten turnaround time at the counter.
Employees answer in their own language; guests read automatically translated.
More than just translation: Nova Chat supports your team with AI answer suggestions, writing assistance, and speech-to-text — professional, fast, and always under the employee's control.
The system generates smart response suggestions based on the conversation. Employees select, adjust, and send — faster and more accurately.
Built-in AI helps employees who do not write Dutch fluently to formulate professional, error-free answers.
Guests speak in their own language; the system converts spoken word into text and translates it immediately for your team.
Organizations choose Nova Chat for measurable service improvement — not just for translation, but for faster flow and professional guest experience.
Hospital counter
“Fewer misunderstandings during intake and shorter waiting time for international patients. Employees feel more confident in conversations.”
Example scenario — results vary by organization
Hotel reception
“QR at reception provides immediate assistance in any language. Reviews now explicitly mention the fast, professional communication.”
Example scenario — results vary by organization
Business counter communications require control over data, access and processing. Nova Chat Enterprise is designed with privacy-by-design and clear separation between guest and employee environments.
EU hosting, role-based access and no public chat tools at the desk.
Each organization has its own rooms, employees, branding and settings.
Insight into activation, usage and commercial transactions for platform management.
Optional AI suggestions remain employee-only; nothing is sent automatically.
