Data Processing Agreement (DPA)
Last updated: June 2026
The summary below applies to business customers using Nova Chat for guest and visitor communication. A customized, signed version is provided upon request.
1. Rolls
The client organization is responsible for personal data of visitors/guests processed via the chat.
Nova Chat / Nova Chat acts as a processor for such chat and account data (CoC 42080213 · VAT NL005479375B13).
2. Processing
Goal: Multilingual chat communication at the counter via QR code, including translation of messages during active sessions.
Categories of stakeholders: visitors/guests (no mandatory account registration) and customer employees.
Data: chat text (temporary), language selection, technical session data, employee account details.
3. Retention period & deletion
Chat messages are not archived and are deleted upon closing or expiration of the session.
At the request of the responsible party, we support deletion and access within reasonable timeframes.
4. Sub-processors & transfer
Sub-processors are contractually bound. Translation services may require processing outside the EEA; we limit this where possible.
5. Signature
Request the full DPA via factuur@nova-translations.nl, stating the organization name, Chamber of Commerce registration number, and contact person.
Processor: Nova Chat (CoC 42080213 · VAT NL005479375B13).
Upon acceptance of the business subscription, the DPA can be added to your order confirmation.