Trust Center
Last updated: June 2026
Nova Chat is designed for professional front desk communication with privacy-by-design. This page summarizes our security and compliance measures for buyers and IT departments.
1. Product positioning
Nova Chat is a communication and translation tool for counters and reception desks. It is not a medical device and does not replace professional interpreters or medical care.
Organizations remain responsible for the content of discussions and compliance with sector rules.
2. Data & hosting
Chat messages are not stored permanently: messages and temporary guest profiles are deleted after a session is closed or expires.
Account and billing information is retained for the duration of the subscription and thereafter in accordance with tax retention obligations.
Hosting and database are managed within the EU (the Netherlands).
3. Subprocessors (core)
Hosting provider (EU) — application and database.
Mollie — payments and subscriptions (if applicable).
SMTP provider — transactional email (welcome, invoices, invitations).
Translation services — Standard, Professional, or Premium translation for business plans (chat text only during an active session).
A complete, up-to-date list is provided to business customers upon request.
4. Security
Passwords are stored hashed. Email addresses are stored encrypted where configured.
HTTPS is mandatory on production. Session cookies are HttpOnly and SameSite=Lax.
Login attempts are limited. Guest chats have rate limiting per IP/room.
We do not claim ISO 27001, SOC 2, or NEN 7510 certification unless explicitly stated otherwise in writing.
5. Documents
Business customers receive a Data Processing Agreement (DPA) upon request. See also our Data Processing Agreement page on this site.
Provider: Nova Chat, CoC 42080213 · VAT NL005479375B13.
Questions: factuur@nova-translations.nl